Privacy Policy
Effective Date: September 2025
Luni Tech Solutions (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or communicate with us, including through SMS (text messaging).
1. Information We Collect
We may collect personal information that you voluntarily provide, including:
- Contact information such as name, email address, and phone number
- Service-related information and support requests
- Website usage data such as IP address, browser type, and cookies
- SMS communications, including message content and related metadata
2. How We Use Your Information
We use your personal information to:
- Provide and manage IT services and support
- Respond to inquiries and service requests
- Communicate with you via email, phone, and SMS
- Schedule, confirm, and follow up on service appointments
- Improve our services and website
- Comply with legal and regulatory requirements
3. SMS Communications
Luni Tech Solutions uses SMS messaging strictly for one-to-one conversational communication between our employees and customers. SMS messages are not used for marketing campaigns, bulk messaging, or automated notifications.
Purpose of SMS
SMS messages may be sent to:
- Respond to customer-initiated inquiries
- Coordinate, schedule, or confirm service appointments
- Provide service updates or follow-ups
- Support ongoing service-related conversations
Consent
By providing your mobile phone number and requesting SMS communication, you consent to receive SMS messages from Luni Tech Solutions for the purposes outlined above. Message frequency may vary based on interaction. Message and data rates may apply depending on your carrier.
Opt-Out
You may opt out of SMS communications at any time by replying STOP to any SMS message.
4. Information Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information with trusted service providers who assist in operating our business, or when required by law.
5. Cookies and Tracking Technologies
We may use cookies and similar technologies to enhance website functionality and user experience. You may disable cookies in your browser settings; however, some features of the site may not function properly.
6. Data Security
We take reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, disclosure, or misuse. While we strive to protect your data, no method of transmission over the internet is completely secure.
7. Your Rights
Depending on applicable law, you may have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us using the information below.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
Luni Tech Solutions
160 Rochefort St Unit A6
Kitchener, ON N2R 0P5, Canada
Email: privacy@lunitech.ca